Shipping and Return Policy
At DiarySmart.com, we are committed to providing a seamless shopping experience. Please review our Shipping and Return Policy for important information on how we process your orders and returns.
Shipping Policy
Shipping Regions
We currently offer shipping to specific regions. Please check if we deliver to your location during checkout.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address. Additional taxes or duties may apply depending on your location.
Delivery Time
Standard Shipping: Delivery typically takes between 5-7 business days.
Expedited Shipping: Delivery typically takes 2-3 business days.
Please note that delivery times may vary depending on external factors such as weather, holidays, or shipping carrier delays.
Order Processing
Orders are processed within 1-2 business days. Orders placed after 12:00 PM will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor its delivery status.
Return Policy
We want you to be fully satisfied with your purchase. If you are not completely happy, please read our return guidelines below.
Eligibility for Returns
Items must be returned within 30 days from the date of delivery.
Products must be unused, in their original packaging, and in resalable condition.
Personalized or custom items are non-returnable unless damaged or defective.
How to Return
To initiate a return:
Contact our customer support team at mailto:info@diariesmart.com with your order number and reason for return.
We will provide you with a return shipping label and instructions on how to send the product back.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
If your item is eligible for a free return, we will cover the return shipping costs.
Refunds
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Please note that shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at : info@diariesmart.com. We will provide a replacement or issue a full refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
Contact Us
If you have any questions about shipping or returns, please reach out to our customer support team at:
Email : info@diariesmart.com
We are happy to assist you!
Thank you for shopping with DiarySmart.com!